Refund policy

We pride ourselves in stocking high quality items and trust you will be delighted with your purchase. Authorized returns and refunds are accepted within 7 days provided the item is unused and in its original packaging. If you want to return your purchase for any reason at all please send an email to sleep@dreamrepublic.co.za or call us on (+27) 87 148 6313, within 7 days of receiving your order.

All returns are subject to Dream Republic Terms and Conditions, based purely in essence of the new Consumer Protection Act. Items which have been custom-made, personalized or manufactured in 'special' sizes will only be returned, refunded or exchanged, under the conditions set forward by the Consumer Protection Act.

30-Night Swap Out Policy
In the unlikely event that you are not completely satisfied with your bed/mattress, we will swap out your purchase subject to the following terms and conditions:

The 30-Night Swap Out Policy is only available on standard size beds/mattresses. The 30-Night Swap Out Policy does not apply to mattress protectors, pillows or any other accessories.

In the event of an exchange, a minimum disposal fee of 25% of the original beds value will be added on to the new invoice, as well as an additional delivery charge. (The new invoice can only be to the value of or greater than the original purchase and not less.)

A disposal fee will be charged to cover the following: The transportation of your bed to the manufacturer and the stripping of your bed into parts.

It is company policy not to resell or display exchanged beds on our floor.

The 30-Night Swap Out Policy starts from the delivery date of the bed and ends on midnight on the 30th day after that date.

The 30-Night Swap Out Policy is only valid if the customer bought a waterproof mattress protector from Dream Republic. The waterproof mattress protector must appear on the same invoice as the purchased mattress.

Please ensure that the products are in satisfactory condition when you receive them. If the products are MARKED or DAMAGED on delivery to you, you must note it on the delivery note that the driver takes with him and inform your salesperson within 24 hours after the delivery.

Any product that is soiled or in an unsatisfactory condition upon the exchange, will not be exchanged and the comfort exchange policy will be invalidated.

Only one swap out is allowed per customer.